{"provider_url": "https://www.comodoro.mt.leg.br", "title": "Ouvidoria Geral", "html": "<style>\r\n  /* Estilo Geral */\r\n  .ouvidoria-container {\r\n    max-width: 1100px;\r\n    margin: 40px auto;\r\n    padding: 20px;\r\n    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\r\n    color: #2c3e50;\r\n  }\r\n\r\n  .ouvidoria-container h2 {\r\n    font-size: 26px;\r\n    font-weight: bold;\r\n    color: #1d3c0a;\r\n    margin-bottom: 15px;\r\n  }\r\n\r\n  .ouvidoria-container p {\r\n    font-size: 16px;\r\n    line-height: 1.6;\r\n    margin-bottom: 20px;\r\n    text-align: justify;\r\n  }\r\n\r\n  .ouvidoria-title {\r\n    text-align: center;\r\n    font-size: 26px;\r\n    font-weight: bold;\r\n    margin: 40px 0 30px;\r\n    color: #1d3c0a;\r\n  }\r\n\r\n  .ouvidoria-title img {\r\n    width: 32px;\r\n    margin-bottom: -6px;\r\n  }\r\n\r\n  .ouvidoria-grid {\r\n    display: flex;\r\n    flex-wrap: wrap;\r\n    justify-content: center;\r\n    gap: 20px;\r\n  }\r\n\r\n  .ouvidoria-box {\r\n    flex: 1 1 220px;\r\n    min-width: 220px;\r\n    max-width: 260px;\r\n    background-color: #ccc;\r\n    border-radius: 12px;\r\n    padding: 25px 15px;\r\n    text-align: center;\r\n    color: #fff;\r\n    text-decoration: none;\r\n    transition: transform 0.3s ease;\r\n    font-weight: bold;\r\n  }\r\n\r\n  .ouvidoria-box:hover {\r\n    transform: scale(1.03);\r\n  }\r\n\r\n  .denuncia    { background-color: #f44336; }\r\n  .reclamacao  { background-color: #ff9800; }\r\n  .solicitacao { background-color: #00bfa5; }\r\n  .sugestao    { background-color: #2196f3; }\r\n  .elogio      { background-color: #8bc34a; }\r\n\r\n  .ouvidoria-box img.icone {\r\n    width: 36px;\r\n    margin-bottom: 15px;\r\n    filter: brightness(0) invert(1);\r\n  }\r\n\r\n  .ouvidoria-box strong {\r\n    font-size: 16px;\r\n    display: block;\r\n    margin-bottom: 8px;\r\n    color: #fff;\r\n    text-transform: uppercase;\r\n  }\r\n\r\n  .ouvidoria-box span {\r\n    font-size: 14px;\r\n    color: #fff;\r\n  }\r\n\r\n  .ouvidoria-blocos-section {\r\n    max-width: 1200px;\r\n    margin: 60px auto 40px;\r\n    padding: 0 20px;\r\n    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\r\n    color: #333;\r\n  }\r\n\r\n  .ouvidoria-blocos-section h2 {\r\n    text-align: center;\r\n    font-size: 26px;\r\n    font-weight: bold;\r\n    color: #1d3c0a;\r\n    margin-bottom: 30px;\r\n  }\r\n\r\n  .ouvidoria-blocos-grid {\r\n    display: flex;\r\n    flex-wrap: wrap;\r\n    gap: 18px;\r\n    justify-content: center;\r\n  }\r\n\r\n  .ouvidoria-card {\r\n    background: #fff;\r\n    border-radius: 12px;\r\n    padding: 20px 15px;\r\n    box-shadow: 0 4px 10px rgba(0,0,0,0.07);\r\n    flex: 1 1 calc(25% - 18px);\r\n    max-width: 250px;\r\n    text-align: center;\r\n  }\r\n\r\n  .ouvidoria-card img.icone {\r\n    width: 34px;\r\n    margin-bottom: 12px;\r\n    filter: brightness(0) invert(0.3);\r\n  }\r\n\r\n  .ouvidoria-card strong {\r\n    display: block;\r\n    font-size: 16px;\r\n    margin-bottom: 8px;\r\n    color: #1d3c0a;\r\n  }\r\n\r\n  .ouvidoria-card p {\r\n    font-size: 14px;\r\n    line-height: 1.4;\r\n    color: #444;\r\n    margin-bottom: 10px;\r\n  }\r\n\r\n  .ouvidoria-card .btn {\r\n    padding: 4px 12px;\r\n    background-color: #f5f5f5;\r\n    border-radius: 6px;\r\n    border: 1px solid #ccc;\r\n    font-size: 13px;\r\n    color: #333;\r\n    text-decoration: none;\r\n    display: inline-block;\r\n    transition: 0.3s;\r\n  }\r\n\r\n  .ouvidoria-card .btn:hover {\r\n    background-color: #e0e0e0;\r\n    border-color: #999;\r\n  }\r\n\r\n  @media (max-width: 900px) {\r\n    .ouvidoria-card, .ouvidoria-box {\r\n      flex: 1 1 calc(50% - 18px);\r\n    }\r\n  }\r\n\r\n  @media (max-width: 600px) {\r\n    .ouvidoria-card, .ouvidoria-box {\r\n      flex: 1 1 100%;\r\n    }\r\n  }\r\n</style>\r\n\r\n<div class=\"ouvidoria-container\">\r\n  <h2>Ouvidor Respons\u00e1vel:</h2>\r\n  <p><strong>Fernando Lemos</strong></p>\r\n\r\n  <h2>Quando utilizar a Ouvidoria?</h2>\r\n  <p>Voc\u00ea pode acionar a Ouvidoria ap\u00f3s ter sido atendido em qualquer \u00e1rea ou demais canais de atendimento dispon\u00edveis, caso queira se manifestar a respeito do atendimento prestado ou queira fazer uma den\u00fancia.</p>\r\n\r\n  <h2>Como a Ouvidoria atua?</h2>\r\n  <p>A Ouvidoria atua em tr\u00eas momentos. Primeiramente, recebe, analisa e encaminha as manifesta\u00e7\u00f5es dos clientes aos setores respons\u00e1veis pelo assunto apresentado. Em seguida, acompanha as provid\u00eancias adotadas, cobra solu\u00e7\u00f5es e mant\u00e9m os clientes informados sobre o resultado ou a conclus\u00e3o de suas manifesta\u00e7\u00f5es. Por fim, a Ouvidoria elabora relat\u00f3rios sobre atendimentos, resultados e avalia\u00e7\u00f5es dos clientes, de modo a subsidiar os gestores na tomada de decis\u00f5es.</p>\r\n\r\n  <h2>Qual o tempo de resposta?</h2>\r\n  <p>A Ouvidoria encaminhar\u00e1 resposta ao cidad\u00e3o no prazo m\u00e1ximo de 10 (dez) dias \u00fateis, a contar do recebimento da manifesta\u00e7\u00e3o, informando as provid\u00eancias e encaminhamentos adotados. O prazo mencionado poder\u00e1 ser prorrogado de acordo com a complexidade do assunto, sendo o cidad\u00e3o devidamente informado sobre a prorroga\u00e7\u00e3o.</p>\r\n\r\n  <div class=\"ouvidoria-title\">\r\n    <img src=\"https://cdn-icons-png.flaticon.com/512/126/126509.png\" alt=\"\u00cdcone Ouvidoria\" />\r\n    Ouvidoria Online\r\n  </div>\r\n\r\n  <div class=\"ouvidoria-grid\">\r\n    <a href=\"https://falabr.cgu.gov.br/web/manifestacao/criar/selecionar-assunto\" target=\"_blank\" class=\"ouvidoria-box denuncia\">\r\n      <img src=\"https://cdn-icons-png.flaticon.com/512/6864/6864261.png\" alt=\"Den\u00fancia\" class=\"icone\" />\r\n      <strong>Den\u00fancia</strong>\r\n      <span>Clique aqui e fa\u00e7a uma den\u00fancia.</span>\r\n    </a>\r\n\r\n    <a href=\"https://falabr.cgu.gov.br/web/login?tipo=2&amp;redirect=/v-app/MT/Comodoro/manifestacao/criar?tipo=2\" target=\"_blank\" class=\"ouvidoria-box reclamacao\">\r\n      <img src=\"https://cdn-icons-png.flaticon.com/512/1450/1450571.png\" alt=\"Reclama\u00e7\u00e3o\" class=\"icone\" />\r\n      <strong>Reclama\u00e7\u00e3o</strong>\r\n      <span>Clique aqui e fa\u00e7a uma reclama\u00e7\u00e3o.</span>\r\n    </a>\r\n\r\n    <a href=\"https://falabr.cgu.gov.br/web/login?tipo=5&amp;redirect=/MT/Comodoro/manifestacao/criar?tipo=5\" target=\"_blank\" class=\"ouvidoria-box solicitacao\">\r\n      <img src=\"https://cdn-icons-png.flaticon.com/512/4209/4209953.png\" alt=\"Solicita\u00e7\u00e3o\" class=\"icone\" />\r\n      <strong>Solicita\u00e7\u00e3o</strong>\r\n      <span>Clique aqui e fa\u00e7a uma solicita\u00e7\u00e3o.</span>\r\n    </a>\r\n\r\n    <a href=\"https://falabr.cgu.gov.br/web/login?tipo=4&amp;redirect=/MT/Comodoro/manifestacao/criar?tipo=4\" target=\"_blank\" class=\"ouvidoria-box sugestao\">\r\n      <img src=\"https://cdn-icons-png.flaticon.com/512/711/711739.png\" alt=\"Sugest\u00e3o\" class=\"icone\" />\r\n      <strong>Sugest\u00e3o</strong>\r\n      <span>Clique aqui e fa\u00e7a uma sugest\u00e3o.</span>\r\n    </a>\r\n\r\n    <a href=\"https://falabr.cgu.gov.br/web/login?tipo=3&amp;redirect=/MT/Comodoro/manifestacao/criar?tipo=3\" target=\"_blank\" class=\"ouvidoria-box elogio\">\r\n      <img src=\"https://cdn-icons-png.flaticon.com/512/880/880605.png\" alt=\"Elogio\" class=\"icone\" />\r\n      <strong>Elogio</strong>\r\n      <span>Clique aqui e fa\u00e7a um elogio.</span>\r\n    </a>\r\n  </div>\r\n</div>\r\n\r\n<div class=\"ouvidoria-blocos-section\">\r\n  <h2>Dados para Contato</h2>\r\n  <div class=\"ouvidoria-blocos-grid\">\r\n    <div class=\"ouvidoria-card\">\r\n      <img class=\"icone\" src=\"https://cdn-icons-png.flaticon.com/512/7602/7602713.png\" alt=\"Hor\u00e1rio\" />\r\n      <strong>Hor\u00e1rio de Atendimento</strong>\r\n      <p>De Segunda \u00e0 Sexta, das 07h \u00e0s 13h</p>\r\n    </div>\r\n    <div class=\"ouvidoria-card\">\r\n      <img class=\"icone\" src=\"https://cdn-icons-png.flaticon.com/512/5068/5068731.png\" alt=\"Telefone\" />\r\n      <strong>Telefone</strong>\r\n      <p>(65) 3283-1855</p>\r\n    </div>\r\n    <div class=\"ouvidoria-card\">\r\n      <img class=\"icone\" src=\"https://cdn-icons-png.flaticon.com/512/3916/3916631.png\" alt=\"Email\" />\r\n      <strong>E-mail</strong>\r\n      <p><b>ouvidoria@comodoro.mt.leg.br</b></p>\r\n      <a class=\"btn\" href=\"mailto:ouvidoria@comodoro.mt.leg.br\">Enviar E-mail</a>\r\n    </div>\r\n    <div class=\"ouvidoria-card\">\r\n      <img class=\"icone\" src=\"https://cdn-icons-png.flaticon.com/512/3916/3916884.png\" alt=\"Local\" />\r\n      <strong>Local de Atendimento F\u00edsico</strong>\r\n      <p>Rua Bahia \u2013 S\u00e3o Francisco<br />N.\u00ba 600 \u2013 Comodoro-MT</p>\r\n    </div>\r\n  </div>\r\n</div>\r\n\r\n<div class=\"ouvidoria-blocos-section\">\r\n  <h2>A\u00e7\u00f5es da Ouvidoria</h2>\r\n  <div class=\"ouvidoria-blocos-grid\">\r\n    <div class=\"ouvidoria-card\">\r\n      <img class=\"icone\" src=\"https://cdn-icons-png.flaticon.com/512/13085/13085391.png\" alt=\"Pesquisa Satisfa\u00e7\u00e3o\" />\r\n      <strong>Pesquisa de Satisfa\u00e7\u00e3o</strong>\r\n      <p>Avalie como est\u00e1 a satisfa\u00e7\u00e3o dos cidad\u00e3os com a Ouvidoria.</p>\r\n      <a class=\"btn\" href=\"https://docs.google.com/forms/d/e/1FAIpQLSclaf7OL1vqeZHrotLpZ_FNMBx1qqsStiw2d5fSbbiU271Gmg/viewform\" target=\"_blank\">Acessar</a>\r\n    </div>\r\n    <div class=\"ouvidoria-card\">\r\n      <img class=\"icone\" src=\"https://cdn-icons-png.flaticon.com/512/5528/5528066.png\" alt=\"Resultado Pesquisa\" />\r\n      <strong>Resultado da Pesquisa</strong>\r\n      <p>Veja o resultado mais recente da pesquisa de satisfa\u00e7\u00e3o.</p>\r\n      <a class=\"btn\" href=\"https://www.comodoro.mt.leg.br/ouvidoria-2/resultados-da-pesquisa-de-satisfacao\" target=\"_blank\">Acessar</a>\r\n    </div>\r\n    <div class=\"ouvidoria-card\">\r\n      <img class=\"icone\" src=\"https://cdn-icons-png.flaticon.com/512/9798/9798299.png\" alt=\"Relat\u00f3rios Anuais\" />\r\n      <strong>Relat\u00f3rios Anuais</strong>\r\n      <p>Consulte os relat\u00f3rios de gest\u00e3o anual da Ouvidoria.</p>\r\n      <a class=\"btn\" href=\"https://www.comodoro.mt.leg.br/ouvidoria-2/relatorios-anuais-sic-1\" target=\"_blank\">Acessar</a>\r\n    </div>\r\n    <div class=\"ouvidoria-card\">\r\n      <img class=\"icone\" src=\"https://cdn-icons-png.flaticon.com/512/9798/9798299.png\" alt=\"Relat\u00f3rios Mensais\" />\r\n      <strong>Relat\u00f3rios Mensais</strong>\r\n      <p>Acompanhe os relat\u00f3rios mensais da Ouvidoria e sua atua\u00e7\u00e3o cont\u00ednua.</p>\r\n      <a class=\"btn\" href=\"https://www.comodoro.mt.leg.br/ouvidoria-2/relatorios-anuais-sic-1\" target=\"_blank\">Acessar</a>\r\n    </div>\r\n  </div>\r\n</div>\r\n", "author_name": "", "version": "1.0", "author_url": "https://www.comodoro.mt.leg.br/author/adm", "provider_name": "C\u00e2mara Municipal de Comodoro", "type": "rich"}